Delete your account and data
You can have everything HousePattern holds about you deleted. This page explains the three ways to ask, what is removed, and how long it takes. It also serves as the data deletion instructions for sign-in providers such as Facebook.
How to request deletion
- From your account. When signed in, open your account settings and choose "Delete account". You will be asked to confirm; deletion starts immediately.
- By email. Send a message from the email address on your account to support@sentium.app with the subject "Delete my HousePattern account". If you signed in with Facebook, Google or Apple and are not sure which email that is, tell us the name on the account and the sign-in method you used; we will verify it with you before deleting anything.
- Without an account. If you never created an account, the only personal data we may hold are short-lived server logs and any enquiry you sent. Email us at support@sentium.app and we will remove what we can identify.
If you signed in with Facebook, Google or Apple
- Facebook: go to Settings and privacy, Settings, Apps and Websites, find HousePattern and remove it. That stops HousePattern receiving anything further from Facebook. It does not delete the data we already hold; use one of the methods above for that, and we will confirm by email when it is done.
- Google: visit myaccount.google.com/permissions to remove HousePattern's access, then request deletion as above.
- Apple: in Settings, your name, Sign in with Apple, stop using Apple ID with HousePattern, then request deletion as above.
Removing a provider's access only unlinks that sign-in method. Deleting your HousePattern account removes the account itself and the data below, whichever way you created it.
What is deleted
- Your account, email address, password hash and every linked sign-in identity.
- Saved homes, hidden homes, saved searches, alert preferences and any private commute destination.
- Our copies of enquiries you sent, except where a legal obligation requires us to keep a record.
- Security and audit events are minimised and the remainder expire on their normal schedule (180 days).
Enquiries already delivered to an estate agent remain with that agent, who is separately responsible for them. Backups age out within 35 days, and a deletion is reapplied if a backup is ever restored.
How long it takes
Sign-in is revoked immediately. Deletion of the data above completes within 30 days, and we send a confirmation to the email address you used to ask. Questions about deletion, or about any of your rights described in the privacy policy, go to support@sentium.app.
Contact
Sentium Ltd, Suite Ra01, 195–197 Wood Street, London E17 3NU, United Kingdom. Email support@sentium.app.
Related: Privacy policy · Terms of service · Data deletion · How area facts are measured